Kurtz Service, quo vadis?
Kurtz Service, quo vadis?
Heading steadily towards Service 4.0!
Customer expectations are rising constantly with regard to the reliability and availability of their particle foam and foundry systems. The demands made of Kurtz GmbH: short reaction times, fast delivery of spare parts and services which prevent machine downtimes.
Kurtz Service is taking up these challenges with a variety of solutions:
- Online webshop for Kurtz parts,
- New technologies in data monitoring and augmented reality,
- Comprehensive servicing concepts with corresponding servicing schedules,
- Training programmes for efficient operation and an
- “Inefficiency detection” audit to improve cost effectiveness
The innovative concepts on the road to Service 4.0, which Kurtz GmbH has systematically developed and introduced in recent months , were presented to the wider public at the major plastics fair, K 2016, in Düsseldorf in October.
With product images and illustrations, the online webshop with over 10,000 Kurtz parts simplifies the selection of the required component for the buyer, and permits 24/7 spare part ordering.
“Augmented reality” reduces costs
A key project in Kurtz Service is the application of augmented reality solutions. Digital image information on the machinery is exchanged in real time between the customer and the Kurtz experts. This facilitates faster problem solving with reduced costs, often doing away with the need for an expensive and time-consuming visit from the Kurtz technician. This is where Kurtz Service offers the “Smart Remote” and “Data Remote” service package for individual cases (on-demand) or as a service agreement, which can be expanded to include 24/7 service.
The servicing concepts and schedules which Kurtz Service develops for its customers help the client’s staff to make maximum use of the machinery. Corresponding training concepts allow the employees to maintain and operate the system as efficiently as possible. A high degree of cost-effectiveness throughout the entire production facility can be achieved by implementing the results of the Inefficiency Detection Audit (IDA). IDA records process sequences, possible energy wastage and safety aspects, analyses the results and documents them in an audit report. Corresponding improvements are devised and the recommendations discussed with the customer. The complete range offered by Kurtz Service focuses on one objective: the customer’s success!