Service in a Nutshell!
Comprehensive Support for Customers of SCHILLER AUTOMATION
SCHILLER AUTOMATION is a specialist for individual automation technology in special machine construction. The great challenge for the service team lies in supporting the individual, usually highly customized systems.
Service covers a wide range of tasks. The office staff takes care of spare parts supply, offers for reworks, extensions and training as well as after-sales support. The field service employees are directly at the customer for maintenance and repairs, commissioning, hotline services and training.
The SCHILLER AUTOMATION Service Team currently consists of three colleagues for internal service. The need to position classic service beyond pure system availability has been recognized many years ago by SCHILLER. For this reason, the internal service team proactively approached the customer with classic replacement and wear parts, conversion projects, offers and trainings. This means that SCHILLER Service is also close to the customer as an after-sales partner.

There are currently six highly qualified service technicians in the field. They are the technical backbone and ensure that maintenance, repairs and commissioning are carried out professionally and with great commitment. The team is always on hand to ensure that everything runs smoothly – for larger or smaller challenges, in the office or on site. Together, the team ensures that customers can rely on SCHILLER at all times. The field personnel rotate through the SCHILLER Service Hotline. This means that customers always have a technical contact with the necessary know-how available, including the hotline.
The SCHILLER SERVICE TOOL is available to help customers quickly in the event of a malfunction. The basis for this is a clear identification of the system. This has been done for 40 years now using unique system and project numbers. With this information, the hotline can access all information from all the trades in a system. This means that in addition to the software, the technicians also have CAD models, circuit diagrams and assembly documentation at their disposal in addition to the SERVICE TOOL. However, all tools are only as good as the employees who tackle and solve problems even in "unclear situations".
SCHILLER machines also connect, control and monitor third-party machine components, e.g. with SCHILLER's own LineController system. Using this optional LineController, SCHILLER service technicians can obtain additional information and analyses on the system status. Connections to MES/ITAC are also no problem for SCHILLER systems. With the entire portfolio and the SCHILLER SERVICE TOOL, our team in Sonnenbühl is available to its customers in a cooperative partnership to ensure the best system throughput, highest machine availability and optimal technical support.


The SCHILLER AUTOMATION Service Portfolio covers the following areas:
- TRAINING – Tailor-made system training by service experts.
- HEALTH CHECK – Inspection of all system components by service experts. Detailed logging of all conspicuous components. Development of an individual health check plan to ensure system availability.
- CAPABILITY STUDY (CMK) – Experienced service experts check axle systems or assembly systems using a CMK protocol. If deviations are identified, the customer is given a retrofit offer for the affected components.
- RAMP-UP-SUPPORT – Experienced service or software experts are available at the customer’s plant and support the successful ramp-up of the SCHILLER system.
- MAINTENANCE SUPPORT – Technical maintenance of the SCHILLER system by service experts based on a maintenance plan.
- ON-SITE-SUPPORT – Experienced service or software experts are available via remote access or on-site at the system.
- WEAR PARTS & RETROFIT KITS – Creation of a precisely fitting and comprehensive spare and wear parts package for the customer's system.
The SCHILLER SERVICE TOOL contains the following functional modules:
- TICKETSYSTEM
AAll work on a service case is recorded here and can then be billed to the customer down to the minute. Search for same or similar errors and their solutions in the digital system database.. - DIGITALE ANLAGENBANK
SCHILLER e-Logbook – in here you can find all knowledge aids, error patterns and associated solutions that have ever been occurred and recorded for a system. Important information and clues for any new or recurring error patterns can be found at any time. Important information is saved and can be accessed very quickly using the system and project number, individual search criteria or keywords.
- SCHILLER Remote-Service per VPN
Remote access to the customer's system via VPN routers, all of which are IEC 62443-4-1 certified with the highest security standards, in order to obtain a comprehensive picture of the reported problem. Effective system service begins with a thorough analysis either over the phone or via a remote VPN connection to the system. The service employees evaluate the condition of the system and use this to develop a tailor-made solution. Here we network the system with the knowledge of our employees and the knowledge of the digital system database..
You can reach the SCHILLER AUTOMATION Service Team at +49 7128-386 372 or by email via service-schiller@kurtzersa.de